An Interactive Guide to Making Smarter Brand Decisions Through Brand Health Research At B2B International, we take an holistic approach to understanding the strength of a B2B brand, ensuring the insights we provide can inform any number of str ...
We recently ran a comprehensive survey with our parent company dentsu to understand consumer sentiment in the UK. The insights from this survey were also distilled to understand how business decision-makers are feeling, what their main concerns are, ...
View Infographic > Creating detailed, customer-led journey maps are a catalyst for driving effective, long-term improvements to the customer experience. During our CX Masters podcast series, we interviewed Annette Franz, Founder and CEO of ...
With a third of the global economy expected to be in recession in 2023 according to the IMF, navigating potential disruption will be top of the agenda for business decision-makers. In our recent blog post, we discussed how market research can be used ...
In today’s business environment, there is mounting pressure for B2B marketers to do more with less. The pace of business is fast, teams are lean, competition is fierce, and the need to remain innovative is higher than ever. Yet, what many should re ...
In 2020 we introduced you to the 4 Superpowers, which collectively help architect the ultimate B2B customer experience. Within these 4 Superpowers we identified 30 key ingredients of B2B customer experiences that make the difference between winning a ...
In 2020 we introduced you to the 4 Superpowers, which collectively help architect the ultimate B2B customer experience. Within these 4 Superpowers we identified 30 key ingredients of B2B customer experiences that make the difference between winning a ...
In 2020 we introduced you to the 4 Superpowers, which collectively help architect the ultimate B2B customer experience. Within these 4 Superpowers we identified 30 key ingredients of B2B customer experiences that make the difference between winning a ...
In 2020 we introduced you to the 4 Superpowers, which collectively help architect the ultimate B2B customer experience. Within these 4 Superpowers we identified 30 key ingredients of B2B customer experiences that make the difference between winning a ...
Here’s a question for you; on a scale from 1 to 10, how do you think your customers would rate the customer experience (CX) you provide? We asked 97 large, global companies, and a quarter of them believed that their customers would give them a ...
