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“Many companies and organizations miss the opportunity to deepen digital trust in order to do more – not less – with personal data. This book joins the dots on business continuity, risk and technology to create outcomes for the Data Controller, Data Processor and Data Subject.”Ardi Kolah, Founder of GO DPO®, Director, GDPR Programme, Henley […]
B2B International was one of the first market research agencies to adopt the Confirmit Horizons CATI (Computer Assisted Telephone Interviewing) platform. It has helped to massively improve data quality, maximise productivity and gain access to powerful reporting features. Over the last 10 years, our partnership with Confirmit has meant we have worked closely with their […]
Having conducted hundreds of customer satisfaction and loyalty surveys over the last 20 years, we know first-hand what it takes to deliver CX excellence in b2b markets. So, we decided to take this knowledge and experience and turn it into a book. ‘B2B Customer Experience – A Practical Guide To Delivering Exceptional CX’ is published […]