A Best Practice Guide to Assessing CX in B2B Markets

  An Interactive Guide to Leveraging Market Research to Deliver on Your CX Strategy Customer Experience (CX) covers all the interactions that a customer has with your brand. From the customer’s point of view, if they can see it, smell it, touc ...

Written by Colette Stevens & Marc Brokenbrow

A Guide to Projective Techniques in B2B Market Research

The foundation of B2B market research is to uncover the opinions of business decision-makers, whether through quantitative measures of their views or qualitative explorations to dig deeper into trends. However, some critics, such as David Ogilvy, sug ...

Written by Matthew Reilly

How to Ensure Representative Samples in Customer Research

An important part of every customer research program is a representative sample. Often this is oversimplified into a focus on response rates or quota targets, but this can be misleading in isolation. To understand why, we need to look more closely at ...

Written by Marius Hindelang

What to Consider When Evaluating Market Opportunities

When considering the growth strategy of your business, there are several circumstances in which it becomes necessary to evaluate and compare market opportunities. You might be planning the launch of a new product or service – either in a new market ...

Written by Lorna Finlay

The 2024 Superpowers Index

Four years ago, we started a journey to understand the B2B buyer better, asking B2B buyers about their recent purchase experiences. We wanted to understand what was making the difference between winning and losing. And we wanted to go into detail we ...