There’s a quantifiable relationship between happy employees and business performance. Brands with top quartile employee engagement average 12% better customer advocacy, 18% higher productivity and 12% more profit.Drawing on unrivalled b2b experience and our proprietary benchmarks, we’ll identify exactly which issues you need to address and how to sustainably improve your “people performance”.
Find your employee engagement “DNA”
Discovering the levers that motivate your workforce is a tricky task – particularly in complex business-to-business industries. Your organisation’s culture and vision are unique, and your employee engagement metrics need to reflect this. We’ll work collaboratively to build a measurement framework that can be compared to your peers, but which also links clearly with your business goals.
How happy are your people?
Most managers think they run caring companies, but many businesses have an employee NPS of just +10. We can help you to find out where you stand by objectively benchmarking your employee NPS against our proprietary B2B databank. More than that, we’ll also combine survey metrics with other sources of insight so you can pinpoint the staff engagement factors that will best improve customer experience.
Further reading: What is Employee NPS?
Turning attitudes around
Empowerment and positive ‘change’ are built in to our programmes from the start. We run scoping and stakeholder engagement workshops to encourage shared ownership and employee buy-in. Our consultants will work closely with you to develop and implement tailored, manager-specific action plans, each with clearly communicated targets and areas for improvement.
Harnessing employees for brand advocacy and insight
Your employees are an integral part of your brand. Even so, many companies neglect the importance of the “voice of the employee”. We also know that your workforce represents a rich seam of untapped intelligence about your brand and its market position. We’ll work with you to discover these valuable insights and explore the alignment of staff with your brand’s core values.
Competitive advantage in the employee marketplace
Talent recognition, acquisition and retention are critical to business performance. Though in-depth analysis of employee expectations, we’ll help you to optimise recruitment processes, reward packages and hierarchical structures. Our aim is to enable your organisation become the employer of choice.
I’m a Research Director with extensive international research experience. I previously led research programs from London and Düsseldorf before joining the New York team.