Our Most Popular Content of 2018

As 2018 draws to a close, we’ve compiled a list of our 5 most popular blogs and articles from the past 12 months.

Whether you missed them the first time around, or just want to look back over your favourites, we hope you enjoy our list below covering topics such as the Internet of Things, CX and design thinking.

 

 

How the Internet of Things can Help B2B Brands Deliver CX Excellence

With the number of IoT devices expected to grow to more than 31 billion in 2018, now is the time for b2b brands to take advantage.

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How Is Strategy Developed and Where Does Market Research Fit In?

A company’s strategy can be deliberate or emergent. Here’s why market research plays a powerful role in both.

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How Is Strategy Developed and Where Does Market Research Fit In?

 

Design Thinking: A User-Centered Framework for Driving Innovation

A five-stage process for developing new products that meet the real needs and expectations of customers.

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Design Thinking: A User-Centered Framework for Driving Innovation

 

Our Journey to CX Excellence: an Interview With…

A series of interviews with CX professionals, each talking about their own journey towards customer experience excellence.

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Our Journey to CX Excellence: an Interview With...

 

Facilitating Memory Retention

How an understanding of memory processes help us to create reports that are easier to understand and remember.

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Facilitating Memory Retention

 
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