Come and join us at the Customer Experience Summit 2016 at Lords Cricket Ground in London on 19th October. Matthew Powell, Research Director at B2B International, will be talking at the event about “Delivering customer excellence in b2b markets”. The talk will be focused around customer-centricity in b2b organisations, and the six pillars of b2b customer experience excellence (the six things that b2b organisations have to get right if they are to deliver a truly excellent experience). The talk also looks at findings from a recent study conducted by B2B International, that measures how customer-centric b2b organisations feel they are in their own eyes.
For more information about the event – click here: http://www.insight-intelligence.com/cx-summit-agenda