B2B International
B2B International

August 1, 2016

Customer Experience Roundtable 2016

Back in June we hosted the B2B Customer Experience Roundtable event in London. The day was hugely insightful and consisted of discussions around customer experience challenges, launching and running a program, journey mapping, driving actions, making changes and the future of customer experience.

For those who couldn’t make it down to London for the event, we’ve visualised the output from the roundtable discussions in the graphic below.

We hope you find it useful!

Customer Experience Roundtable 2016 Output

[Click image to expand]