Helping to create a strong company brand is something B2B International helps our clients strive for on a daily basis. By understanding a customers journey and satisfaction levels at each stage helps improve a Net Promoter Score (NPS).
The higher an NPS score the greater the number of Brand advocates. These advocates have a benefit on revenue as they are 50% more likely to create a contact that influences a purchase.
The info-graphic from Customer Advocacy, outlines the importance of B2B customer advocacy:
For more information on how B2B International can assess you NPS, please get in touch with us.