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  • Home > Articles > Customer Experience Report: Most Airline Customer Experience Still Dismal
 

Customer Experience Report: Most Airline Customer Experience Still Dismal

The results of the recent APEX State of the Air Passenger Experience survey provided useful insights into the needs and expectations of air passengers during the second quarter of 2014. Julia Cupman, director at B2B International, emphasized that air...

October 2014 / Written by B2B International
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