[Video] Winning With Emotion: How To Become Your Customers’ First-Choice

A couple of weeks ago I was fortunate enough to present some of our exclusive research at Advertising Week, and now is your chance to watch the presentation in full.

My presentation delved into our findings from a survey of 2,000 b2b decision makers, surrounding the important, and highly relevant topic of emotion in b2b decision making. We asked them how many suppliers they consider, how long the journey takes, and, crucially, how suppliers make them feel. We were able to make practical recommendations for b2b businesses as to how to become your customer’s first-choice and I want to share these with you.

Through watching the presentation below, it will enable you to understand:

  • The interplay between rational and emotional factors
  • The actions b2b companies can take at three key stages of the buying journey
  • The four key emotions at play in the final choice, and how to build these connections
  • The three things that destroy the emotional connection – things to avoid at all costs

 

 

Interested in reading the full findings of the latest ‘State of B2B’ survey? Download the full report below.

The ‘State of B2B’ Survey | Download The Full Report
Winning With Emotion: How To Become Your Customers’ First Choice
Winning With Emotion: How To Become Your Customers’ First Choice

 

 
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