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Customer Satisfaction

Most companies lose 45% to 50% of their customers every five years, and winning new customers can be up to 20 times more expensive than retaining existing customers.

Moreover, just a 5% reduction in the customer defection rate can increase profits by 25% to 85%, depending on the industry. Given these claims, it is imperative that customers know what makes buyers and specifiers choose one supplier rather than another.

A collection of our thoughts on the subject of customer satisfaction are gathered below:

The research was thoroughly conducted and all the project objectives were exceedingly met.

Ansell

The final report was one of the best synthesized and easy to understand pieces of complex information I have seen in a long time.

Pall Corporation