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Matt Powell

A Ringing Endorsement for Customer Satisfaction

This week’s Thursday Night Insight comes from Senior Research Executive Matt Powell, who this week reflects upon how customer satisfaction research can go much further than just helping a company better meet its customers’ needs
Earlier this week I received a phone call from my mobile phone operator, which caused me to

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The final report was one of the best synthesized and easy to understand pieces of complex information I have seen in a long time.

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