...into pricing, positioning, and customer experience is another. At B2B International, we help organizations translate complex customer insight into clear, evidence-based decisions – identifying where premium can be credibly claimed,......
...trust as a driver of growth, the challenge is not just recognizing its importance, but understanding how it is built, experienced, and measured across increasingly complex buying groups. B2B International’s......
... From Insight to Proposition: Closing the Gap One of the biggest challenges in B2B organizations is not a lack of insight – but a failure to translate it into......
...innovation projects? Christine: The biggest lesson is that market thinking should be integrated earlier into the innovation process. Scientific excellence is absolutely essential, but innovation also needs a practical application.......
...refinements to an existing product or service. The temptation is to include everything. After all, if you’re investing in research, why not leave no stone unturned? In reality, this approach......
...to subscription pricing, or an industrial manufacturer bundling digital services into a traditional product offering. In both cases, the challenge is not simply determining the right price. It is understanding......
...or improving customer experience. The solution itself is simply the mechanism. The outcome is where the value sits. This is particularly relevant when we look at broader B2B buying behavior.......
...Semiotics Is Really About Trust The latest Superpowers Index research highlights an important reality of B2B buying: trust is not about likeability. It is about reducing risk. Buyers are asking......
...industries including oil and gas, water, power, chemicals and industrial processes. It’s been fascinating applying customer experience principles in a B2B engineering environment, and I’m looking forward to sharing some......
...in-depth telephone interviews with more traditional surveys. It is of course impossible to conduct these anonymously in house, but the value they bring is undeniable. Through having more exploratory conversations......
