Survey

Survey progress: 50%

How do you think your customers would rate the performance of your company on the following attributes relating to the customer experience? Please answer on behalf of all of your customers in aggregate, using a 10 point scale where 1 means very weak and 10 means very strong.

Very weak Very strong

Don't know

Commitment
Enthusiastic about satisfying customers and making them feel valued

Don't know

Fulfilment
Understanding and delivering on customer needs

Don't know

Seamlessness
Making life easier for the customer

Don't know

Responsiveness
Timely response, delivery and resolution

Don't know

Proactivity
Anticipating customer needs and desires and striving to resolve issues before the customer feels pain

Don't know

Evolution
Continually seeking to improve the customer experience

Don't know