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Customer Relationship Management

Business-to-business markets and the parable of the bath tub

Typically the number of customers that a business-to-business company deals with can easily be captured

Putting the Customer at the Heart of the Business

In a special Business Surgery, Carol-Ann Morgan discusses why Greg Smiths letter

Small World Big Data

This week, Kyle Cockett takes a look at the growing trend of ‘big

Our industry expertise

The final report was one of the best synthesized and easy to understand pieces of complex information I have seen in a long time.

Pall Corporation

We implemented many new communication, learning and relationship building tools as a result of your work with us - these have been very successful and satisfaction levels are probably at their highest ever levels.

Air Products