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Customer Relationship Management


July 2014 / Written by

Business-to-business markets and the parable of the bath tub

Typically the number of customers that a business-to-business company deals with can easily be captured ...

March 2012 / Written by

Putting the Customer at the Heart of the Business

In a special Business Surgery, Carol-Ann Morgan discusses why Greg Smiths letter ...

February 2012 / Written by

Small World Big Data

This week, Kyle Cockett takes a look at the growing trend of ‘big ...

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