CX Masters Podcast Series #5: Annette Franz, CX Journey

The B2B Insights Podcast Channel was created to help marketing and insights professionals navigate the rapidly-changing world of b2b markets and develop the strategies that will propel their brand to the top. Subscribe today for your dose of exclusiv...

January 2021 / Written by B2B International

The Importance of a Consistent Customer Experience

Part of our Micro-Lessons series giving you the most important lessons in B2B marketing, designed to be read in 60 seconds.     The importance of a consistent customer experience   Like the world, your business is changing. One thing t...

January 2021 / Written by Nick Hague

CX Masters Podcast Series #4: James Dodkins, Rockstar CX

The B2B Insights Podcast Channel was created to help marketing and insights professionals navigate the rapidly-changing world of b2b markets and develop the strategies that will propel their brand to the top. Subscribe today for your dose of exclusiv...

January 2021 / Written by B2B International

CX Masters Podcast Series #3: Bruce Temkin, Qualtrics XM Institute

The B2B Insights Podcast Channel was created to help marketing and insights professionals navigate the rapidly-changing world of b2b markets and develop the strategies that will propel their brand to the top. Subscribe today for your dose of exclusiv...

December 2020 / Written by B2B International

Why Customer Complaints Are a Gift

Part of our Micro-Lessons series giving you the most important lessons in B2B marketing, designed to be read in 60 seconds.     Why customer complaints are a gift   In a crisis, delivering exceptional customer experience is exceptional...

December 2020 / Written by Nick Hague