379 Search Results Found For: "Customer Journey Map"


Customer Journey Mapping (CJM)

...the desired effect has been achieved. What is the Customer Journey Map? In order to design great customer experiences, it is critical to understand the current customer experience; creating a......

October 2013 / Written by B2B International

Six Steps To B2B Customer Experience Excellence

...age of the experience economy where customers expect more than ever before. Brands are at battle to outperform on experience such as making the customer journey easier and delivering faster.......

November 2016 / Written by B2B International

A Practical Guide to Improving Customer Satisfaction

...situation is very different in a large company. Customers are dealt with by many different people. There are multiple touch points for any single customer which could cause dissatisfaction –......

September 2013 / Written by B2B International
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Customer Experience Management

...we can help your business Our Solution We can assist you in setting up and running an effective customer experience management programme – from customer journey mapping and designing customer......

June 2013 / Written by B2B International
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Customer Loyalty Research

...of the process to deliver improvements along the customer journey touchpoints. There are various steps to creating customer advocacy. The first step in our programme is to map the customer......

June 2013 / Written by B2B International
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Customer Journey Map

...A Customer Journey Map is used to better understand the entire customer experience and to highlight areas where improvements are needed, thereby helping your organisation to become more customer......

July 2015 / Written by B2B International
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Lost Customers / Potential Customer Research

...The probability of selling to an existing customer is 60 – 70% whereas the probability of selling to a new prospect is 5-20%. So, if customer retention or customer......

June 2013 / Written by B2B International

Loyalty – How To Win Devotion From Your Customers

...Everybody is talking about loyalty nowadays. It is not that customer satisfaction has fallen by the wayside; rather it is that businesses recognise that a satisfied customer isn’t necessarily......

October 2013 / Written by B2B International