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Employee Satisfaction


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It may be obvious, but high employee satisfaction levels reduce the rate of staff churn.

However, most of us can relay a customer experience when, seemingly "happy" staff, enjoying their place of work, display little interest in serving the needs of the customer or of the organisation. This lies at the centre of the debate about the impact of staff "happiness" at work, and whether indeed, "happiness" is what an organisation should be striving for amongst its workforce.

In-depth, tailored employee engagement research is the starting point in understanding the needs and perceptions of the workforce. Our thoughts on the subject are shown below:

White Paper

Employee Satisfaction

Written by Carol-Ann Morgan


October 2013


October 2013








We were very pleased with the work done and impressed with the quick turnaround of the job on a very tight deadline...I would use B2B International again.

AXA Insurance

The final report was one of the best synthesized and easy to understand pieces of complex information I have seen in a long time.

Pall Corporation