Home > Page

Employee Satisfaction

It may be obvious, but high employee satisfaction levels reduce the rate of staff churn.

However, most of us can relay a customer experience when, seemingly "happy" staff, enjoying their place of work, display little interest in serving the needs of the customer or of the organisation. This lies at the centre of the debate about the impact of staff "happiness" at work, and whether indeed, "happiness" is what an organisation should be striving for amongst its workforce.

In-depth, tailored employee engagement research is the starting point in understanding the needs and perceptions of the workforce. Our thoughts on the subject are shown below:

White Paper: Employee Satisfaction

Written by Carol-Ann Morgan

Testimonials

The project team were efficient, responsive and very knowledgeable in the subject area. Analysis of the information was clearly thought through and provided some good insights and recommendations.

E-ON

B2B International did a great job in what was a specialist and difficult study to bring clarity and useful recommendations.

Akzo Nobel