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Employee Satisfaction

It may be obvious, but high employee satisfaction levels reduce the rate of staff churn.

However, most of us can relay a customer experience when, seemingly "happy" staff, enjoying their place of work, display little interest in serving the needs of the customer or of the organisation. This lies at the centre of the debate about the impact of staff "happiness" at work, and whether indeed, "happiness" is what an organisation should be striving for amongst its workforce.

In-depth, tailored employee engagement research is the starting point in understanding the needs and perceptions of the workforce. Our thoughts on the subject are shown below:

White Paper: Employee Satisfaction

Written by Carol-Ann Morgan

Keeping your employees satisfied is crucial. This paper explores some of the theories about employee satisfaction at work and looks at approaches to measuring and addressing the issues raised.

White Paper: Keeping Your Ear To The Ground – Stakeholder Consultation

Written by Carol-Ann Morgan

The past decade has seen a shift in recognition of the importance of seeking feedback and understanding the views of those who support a business or an organisation, or who have a vested interest in it.

Excellent customer service, highly proficient technically, a great understanding of the subject matter, and superb presentation skills which brought a quite complex subject matter to life.

Trinity Mirror

Generating highly relevant and actionable customer and market insights, the B2B International research models align well with our business needs and provide foundational support for our long-term strategic planning.

BEUMER