For over a decade, B2B International has been at the forefront of student satisfaction research, working with some of the UK’s leading educational institutions. Our extensive work in student surveys has led us to develop INSTEP (Independent Student Experience Programme), a unique student satisfaction programme which enables you to measure and place a value on your students’ experiences.
INSTEP is built around a technologically-advanced yet simple-to-analyse online survey. In addition to understanding and measuring actual satisfaction, it identifies the issues which are having the greatest impact on overall student satisfaction. In this way INSTEP is unique in allowing you to prioritise actions for improvement and is an excellent aid to strategy planning.
To read some of our white papers on student satisfaction research, follow the link below:
Throughout we felt assured that you did understand our brief/needs and that the recommended methodology would achieve the desired result.
B2B International showed their customer satisfaction expertise in helping us identify and make improvements across our business.