It may be obvious, but high employee satisfaction levels reduce the rate of staff churn.
However, most of us can relay a customer experience when, seemingly "happy" staff, enjoying their place of work, display little interest in serving the needs of the customer or of the organisation. This lies at the centre of the debate about the impact of staff "happiness" at work, and whether indeed, "happiness" is what an organisation should be striving for amongst its workforce.
In-depth, tailored employee engagement research is the starting point in understanding the needs and perceptions of the workforce. Our thoughts on the subject are shown below:
Employee satisfaction is important in the smooth running and success of any business. Here are some suggestions of how to measure and improve staff morale.