Archive for the ‘Online Research’ Category
ESOMAR has recently published its latest Global Prices Study, which shows the USA holding on to the No. 1 position, again making it the most expensive country in which to do research.
The ten countries which now in 2012 have been found to be the most expensive are the same ten that had the highest Global Index price scores in 2010, when the survey was last run. While the USA and Switzerland lead the charge with first and second place respectively, Canada has moved swiftly up the rankings from tenth to claim this year’s third spot. The UK has also risen from ninth to become the fifth most expensive country. The top ten’s biggest faller was France – previously in third place but now in ninth.
The Top Ten most expensive countries for research
Conversely, the least expensive countries for research are shown in the table below. It should, of course, be noted that these markets are all quite small (in overall value terms) – albeit growing.
The Top Ten least expensive countries for research
The study re-confirms the complexities of global research: Not only do prices vary between one country and another, but the available research options differ as well. For example, online research is not available in every market – and may not always be appropriate in every market where it is available.
Other notable findings from the study include:
• In the USA, UK, Germany, France and Japan, the five markets with the largest volume of spend, the price of online research actually fell.
For more detail about the ESOMAR Global Prices study, please click here.
More and more clients are coming to us at an early stage in the creation of a research brief to get our thoughts not only on how we can help research the problem but also to get our help and backing to get buy-in to the project from inside and help fight the internal bureaucracy. If you try and battle the red tape you will get nowhere. Instead, follow these 4 simple rules to get your research project off the ground and you will stand a greater chance of business success:
• Go against the path of least resistance. Find out who is bought in to your way of thinking and then get them onside.
• Use the resources that are close to hand. Don’t go to many lengths to get a large budget straight away. Instead, use people you know, desk research and other resources/budget that you have to help you get the wheels in motion and any evidence you may need to move to the next level.
• Secure only the commitment you need for the short term. Don’t try to get the board’s buy-in from the get-go. Instead make sure that everyone is clear to what you are trying to achieve and then get the least amount of commitment you need to take your project to the next stage.
• Move quickly. Most good ideas stall because they don’t have the necessary momentum. Put your all behind the project or it will die and atrophy.
To find out how B2B International can help your organisation, contact one of our international offices http://www.b2binternational.com/contact-b2b/ or find out about what is important when putting a research brief together http://www.b2binternational.com/publications/articles/market-research-brief/
Emma Flood’s latest Business Surgery assesses the potential of ‘m-research’
As a regular visitor to the MRS’s news website, research-live.com, I was interested to read further about some of the prominent developments in technology, and how this is evolving aspects of market research, such as methods of data collection. One area which struck me as having future potential in both B2C and B2B markets was that of mobile research.
For those not privy to mobile research, or m-research as I’ll abbreviate, this is most easily explained as a (dare I say it) “traditional” online survey, but using the respondents’ mobile phone as the medium rather than their laptop or desktop. Respondents can be asked to participate either through their smartphone (for web-based surveys for mobile browsers) or standard mobile phone (using SMS/WAP surveys); accessing surveys through SMS invitations, email invitations, QR codes and social media promotions.
Indeed, we at B2B International have already conducted a proportion of our online surveys via respondents’ mobile phones, where the respondent has chosen to do it via their smartphone. However, m-research potentially offers much more than just a different modality for collecting online research data, which is worth exploration and evaluation.
Many argue that it offers a richer experience, and adds extra layers. In addition to surveys, respondents can share creative feedback via photos, videos, texts and more. It also allows real-time connection with respondents, whereby the researcher can “watch” respondents interact with products in their home and gain insights where and when purchase decisions are made.
These benefits appear more akin to B2C research, in evaluating shopper experience and ethnographic research such as shopper diaries. However as m-research evolves, it is likely that these applications will begin to also bring benefit to B2B market research.
Still in its infancy, m-research take-up has so far been limited with just 2% of market research data collected via the mobile phone (1% through telephone interviewing via respondents’ mobile phone, and 1% via data collection inputted into respondents’ mobile phone). However, given that current mobile phone penetration is estimated at more than 80% globally, compared to 25% for internet access, I would certainly expect this to be a growth area over the next few years and something not to be ignored by the market researcher. Indeed, upon reading Reineke Reitsma’s 2011 closing article for research-live.com, she describes how m-research gained traction in 2011…
Given that m-research is still in its infancy and we are yet to see its full application for market research, we still have questions over how this can best be implemented for B2B and B2C research – but watch this space…
*To read the full article click here.
During a week of laryngitis, Eve Lenkowsky reflects on how frustrating it is to lose your voice—and how market research can be a powerful cure for millions of people worldwide.
Wouldn’t you bet my luck that the week the weather turns beautiful and everybody is ready to go outside and shout, that I should lose my voice! Since Saturday, I have been croaking, whispering, and wheezing at anybody who can stand being within earshot of my raspy voice. Luckily, I have people who care for me and who patiently crane an ear to hear what I am saying. But after a while, whether I’m trying to communicate with a loved one or a stranger, I wind up screaming but my words barely come out. Eventually, when you keep on yelling but nobody hears, you give up on trying to get someone to listen. It becomes very frustrating, and sometimes disheartening, when your voice is lost.
I think that it is times like these that make me appreciate being a market researcher the most. That’s because I spend most of my time listening to the voices of other people who might otherwise go unheard. Whether it’s a construction worker or a printer, a doctor or a lawyer, business owner or a scientist—these are the people whose voices really have something to say. They are the end-users, the experts, the consumers and people closest to the products and services that our clients provide. They have a vantage point that our clients can only guess at. Sometimes it’s good feedback, sometimes it’s negative—all of it is important.
I listen to people’s opinions and requests for improvement in many ways. Sometimes I have the pleasure of speaking with respondents on the phone, either asking them a specific list of questions or having an in-depth discussion to focus on subjects with which they have the most experience. Sometimes, we’ll do focus groups with a bunch of people saying what they think and commenting on each others’ views in a conversation. Other times, I’ll read through comments that hundreds of people type into online surveys when we ask them open-ended questions. Market researchers call these people’s comment quotes ‘verbatims,’ because the person literally tells us his or her point of view—verbatim.
Have you ever taken a survey that asks you to answer a question by typing in a comment? Or given some of your time to answer a survey over the phone? Well, rest assured, your voice will be heard! There’s going to be a market researcher out there like me who reads through all of your complaints, compliments, and suggestions, and then communicates your key points directly to the person who has the power to make things better.
Market research creates an open dialog that allows consumers to communicate back to the businesses that sell and advertise to them. Consumers are bombarded every day with messages from companies, and market research is one of the key ways that they can speak out and bring about change. Think of it as activism that is actively sought by companies, that benefits everybody.
So basically, my job lets me be the voice of thousands of people every year, sharing their opinions with our clients so they can make their products and services better. I can’t ask for anything more—and this week, with this sore throat, I mean that literally!