Home > Archive by category "Customer Retention"

Customer Retention

Business-to-business markets and the parable of the bath tub

Typically the number of customers that a business-to-business company deals with can easily be captured

Better Manage The Customer Experience

More and more companies nowadays are recognizing the importance of managing the customer

Excellence in Customer Service

Nick Hague, Director of B2B International, will be speaking at next month’s Excellence

Putting the Customer at the Heart of the Business

In a special Business Surgery, Carol-Ann Morgan discusses why Greg Smiths letter

Risky M&A–Delighting Shareholders to the Detriment of Customers

In this week’s Business Surgery, Julia Cupman discusses the risk to customer satisfaction

Why Being ‘Good’ Is Not Good Enough

Matt Powell this week takes a look at the importance of customer satisfaction and

Peeling The CVP Onion

This week Dan Attivissimo argues that understanding your customers’ needs – vital as that

The Net Promoter Score is Rubbish

Paul Hague this week advocates a simple, new metric to measure value.
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The Most Important Tool For Any B2B Company

Arguably the most important tool for any b2b company is an up-to-date database of

Creating Customer Loyalty

Although there is clearly a link between customer satisfaction and customer loyalty, a satisfied

Our industry expertise

We implemented many new communication, learning and relationship building tools as a result of your work with us - these have been very successful and satisfaction levels are probably at their highest ever levels.

Air Products

From implementation and analysis through to usefulness of the information provided, it was a very positive experience.

BRUSH