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Changing Perceptions With Pricing


Following on from our post last week – “The Ultimate In Customer-Driven Pricing” – we point your attention to an excellent post by Seth Godin on how pricing can change people’s perceptions of certain things. For example, Seth talks about the fact that people may not be aware of certain products and services that they are receiving until they start paying for them (even if it is just a nickle). Have a read….

For a nickel
The current Fast Company reports that when Ikea started charging a nickel for shopping bags, consumption went down by 50% (95% in the UK).

Clearly, it’s not the nickel.

The way you charge for something changes the way people perceive it. If the dinner special includes dessert, people get dessert because it’s ‘free’. Of course, it’s not free. You paid extra for the special, remember?

A la carte pricing focuses your consumer. It forces them to make a choice in a spot where they didn’t use to make a choice. It can highlight features that might have gone unnoticed (underbody salt removal treatment at the car wash, for example).

If you want people to notice a bit of consumption, charge for it. Even a penny.
If you want people to take something they had been leaving behind, give it away with purchase. Otherwise, they’re wasting.

Here’s one practical application. If you make something with low marginal cost like a CD, consider offering a second one (same title) for a nickel or a dollar. Why? Because if a customer buys a second as a gift, they’ve just helped you spread the word…



This entry was posted on Thursday, October 4th, 2007 at 10:20 am and is filed under Pricing Strategy. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.


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